FAQ

Professionals

 

What are your lashes made out of?

Our lashes are made from high-quality PBT fibers. The reason we chose poly-fibers is that they offer the best of both worlds. They are strong and flexible, while still being lightweight and natural-looking. A soft finish that’s durable and doesn’t lose its curl – what’s not to love?


Are Lash Reality products cruelty-free?

Yes! All of our products are cruelty-free and vegan. 


How are Lash Reality products different from other lash suppliers?

Great question! When we started Lash Reality, we saw a lack of high-quality premade fans on the market. The materials used to create our products are sourced from vendors with the same high standards we set for ourselves. 

Having over 13 years of lashing experience, our founder and CEO, Carlee Workman, knows the demands of lashing. Our products reflect the needs of lash artists and our beliefs that lashing should be safe, accessible, and fun! Our products are tested and beloved by some of the most experienced artists in the industry and we are always looking for opportunities to innovate. 

But don’t just take our word for it! Check out the reviews on any of our products to see what other artists love about them. 


I want to try premade fans, where should I start?

We welcome you to the world of premades! For beginners, we recommend starting small. 3D-6D fans are easier to work with when mastering the new skill. Once you get the hang of it, you can try larger fans like 8D-10D. For more information, check out our post on Premade vs. Handmade Volume Fans.


How many trays of premade fans do I need for a full set?

Like many aspects of lashing – it depends. How many trays you’ll need for a client varies on how thick their lash line is and the lengths you are using. Typically, you’ll need 200-300 fans for a full set, so plan accordingly!


Can I be notified when a product comes back in stock?

Of course! Each product page has an option to leave your email address to be notified when something comes back in stock. 


Why am I having retention issues?

Lash extensions are a delicate art. There are many factors that determine the end product. I’ve found that retention issues are typically caused by not using enough adhesive or using an adhesive that is drying too fast. For a more detailed explanation, read our post on How to Solve Poor Lash Retention

 

Lash Enthusiasts

 

Do eyelash extensions hurt?

If applied correctly, there should be no pain. If you feel any pain or discomfort during your appointment, please tell your lash artist ASAP! 


How long do eyelash extensions last?

Lash longevity varies depending on your natural growth cycle, how the extensions were applied, and aftercare. On average, lash extensions will last 2 to 3 weeks before needing a fill. If you are looking for tips to get extra wear time, check out our Ultimate Guide to Making Lash Extensions Last Longer.  


Do eyelash extensions cause damage to your natural lashes?

Lash extensions, if applied correctly and given proper aftercare, do not damage the natural lash. Professional lash artists are trained to maintain natural lash health – which is why it’s important to always go to a reputable artist!


Can you get eyelash extensions wet?

Yes! Absolutely – and you should be getting them wet! Washing your lashes once a day is a must for maintaining them. We recommended using our foaming Rub-a-Dub lash cleanser with a wet fluffy brush to gently remove oil and debris. Once they are dry, be sure to fluff them into shape with a clean spoolie. Good as new!


Do I need to take breaks from eyelash extensions?

You might be hearing us say this a lot, but if applied correctly and given the proper aftercare, you do not need to take a break for eyelash extensions. It is only when applied incorrectly that they can damage the natural lash and where a break may be necessary. 


Can you put mascara on eyelash extensions?

It’s best to avoid mascara, but if you can’t give it up (we understand!), then switch to a water-based mascara. Avoid waterproof or oil-based mascaras as they will dissolve the adhesive and shorten the life of your lash extensions. 


Why are my lash extensions falling out?

Nobody likes premature shedding! If your lash extensions are falling out, it could be for a number of reasons. Be sure you are following all aftercare guidelines, such as washing once a day, avoiding oil-based products, and no picking or pulling at them. If this problem continues even with proper aftercare, you may want to discuss it with your lash artist. 


Can I do lash extensions at home? 

Lash extensions should be left to the professionals! Your eyes are delicate, and it takes months (even years) of practice to perfect the art. You don’t want to risk damaging your natural lashes or worse, your vision, by doing them yourself. Always go to a licensed professional!

 

Orders


When can I expect to receive my order?

We ship out packages Monday through Friday. If you place your order by 11 am, we typically process it the same day. Once your order is shipped, you’ll get an email with a tracking number where you can check the status of your package. Shipping times vary depending on the postal service, but most of our customers receive their goodies within 2 to 5 business days. 


Do you offer free shipping?

Yes! Spend $200 and use code FREESHIP to get free domestic shipping anywhere in the United States. 


Do you offer international shipping? 

Currently, we do not offer international shipping. We hope to ship our products globally in the future!


What’s your return policy?

For reasons of health and safety, we only accept returns or exchanges for unopened and unused items within 14 days of delivery. All orders after 14 days can not be returned. Once the return is processed, we will credit your original form of payment. Please note: Your bank may require additional days to process and post the transaction to your account. For more information or help, please contact us at carlee@lashreality.com


What forms of payment do you accept?

We currently accept debit and credit cards, Paypal, Shop Pay, and Afterpay. 


What do I do if something is missing from my order?

Uh-oh! While extremely rare, we understand that mistakes happen. If something is missing from your order, please email carlee@lashreality.com so we can fix it. 


My tracking info says my package was delivered but it is nowhere to be found, what can I do?

Once your order is shipped, it's in the hands of our shipping company. We recommended contacting the shipping provider for more information. If you still need assistance, please reach out to us at carlee@lashreality.com and we will try our best to find a solution for you. 


Do you have a brick-and-mortar store or pick-up options? 

If you’re a Las Vegas resident, you’re in luck! Our warehouse is located in the Summerlin area and we do offer pick-up options at checkout. Typically, orders are ready within 24 hours if ordered Monday through Friday. 


Do you offer wholesale or professional pricing?

Yes! Please email carlee@lashreality.com for more information. 


Do you offer gift cards?

Of course! Please email carlee@lashreality.com for more information.